CV
Professional experience
Apr 2021 - Apr 2025
Senior UX writer/content designer
PowerSchool
-
Design user workflows and information architecture
-
Collaborate on the PowerSchool design system, establish UI copy standards
-
Leverage user research and generative AI to improve user workflows and deliver user-centric solutions
-
Create in-app user guides and application instructions
-
Complete VPATs to deliver accessibility compliance reports
Sep 2019 - Mar 2021
UX writer
PowerSchool
-
Write product documentation with the end user and accessibility in mind
-
Conduct heuristic evaluations of the software
-
Write cross-product integration documentation for implementation teams
Feb 2017 - Aug 2019
Technical writer
PowerSchool
-
Write technical support documentation for K-12 financial software
Sep 2012 - Jan 2017
Technical support analyst
SunGard K-12 Education
-
Analyze, diagnose, and resolve ERP application issues
-
QA software testing
May 2008 - Aug 2012
Webmaster, eLearning consultant
Community Care Options
-
Design and maintain company website
-
Develop and support eLearning/LMS modules
Aug 1999 - Jul 2000
Web and multimedia developer
-
Create marketing copy and graphics for corporate website
Nortel Networks
Oct 1998 - Jun 1999
GIS consultant
-
Develop and implement Geographic Information System (GIS) solutions
-
Project planning and management
MODIS Solutions
Aug 1997 - Jun 1998
Web publisher
-
Write and publish marketing copy for corporate website
-
Create graphics
Bay Networks
May 1995 - Jul 1997
GIS student, seismic surveying assistant
-
Help transition to automated, online mapping
-
Write AML (Arc Macro Language) scripts
-
Assist with seismic field surveys
-
Publish U.S.G.S. seismic survey reports
U.S. Geological Survey
Education
1988 - 1994
Bachelor of Science Geology
Structural geology | tectonics | petrology
Vrije Universiteit Amsterdam
The Netherlands
Skills
Core competencies
UX writing, design, and research
Information architecture
Artificial intelligence
User workflows and wireframing
Design system and style guide
Accessibility testing
Technological proficiency
Figma, Lucidspark, Miro, Snagit
Gainsight PX
Microsoft 365, Office
Confluence, Jira
OpenAI, Copilot
WordPress, HTML, CSS